Chat
Traffic Analysis Report
The Chat Traffic Analysis
Report shows information about incoming chat contacts to the Unified CCX
system. The information is provided for each day in the report range and
includes information about the peak hour of each day.
The Chat Traffic Analysis
Report can include these charts:
|
Chart
Name |
|
|
Total
Incoming Chats by Date Chart |
Displays
the total number of contacts received by the Unified CCX system for each day
in the report range. |
|
Peak
Chats by Date Chart |
Displays
the number of contacts received in the hour(s) with the most contacts for
each date. |
|
Average
Chat Duration by Date Chart |
Displays
the average length of contacts for each day in the report range. |
The
Chat Traffic Analysis Report includes a table that shows the following
information for each date in the report range:
|
Field
|
|
|
Date |
Date
for which information is provided. |
|
Total
Incoming Chats |
Total
number of chat contacts received by the Unified CCX system for the day. |
|
Avg Chats (per Hour) |
Average
number of chat contacts received during each hour for the day. |
|
Peak
Chats (per Hour) |
Number
of chat contacts received during the peak hour(s). (See the next field.) |
|
Peak
Hour Start Time |
Start
time of the hour(s) in a day during which the largest number of chat contacts
were received. This hour(s) is defined as the peak hour(s). |
|
Peak
Hour End Time |
End
time of the hour(s) in a day during which the largest number of chat contacts
were received. This hour(s) is defined as the peak hour(s). |
|
Chat
Duration Avg |
Average
chat contact length for the day. |
|
Chat
Duration Min |
Length
of the shortest chat contact for the day. |
|
Chat
Duration Max |
Length
of the longest chat contact for the day. |
Grouping:
N/A
Sorting:
The
default sorting order is done on Date field.
For
sorting on specific field, user can sort by click on respective field header in
report grid view.
Notes:
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